Chakra Art & Design LLC

PO Box 4865

Greenwich, CT  06831


General questions or feedback

info@chakraartanddesign.com


Customer Support and Order placement

orders@chakraartanddesign.com


Public Relations and Media

pr@chakraartanddesign.com


Commercial Business or Trade

corpsales@chakraartanddesign.com


Mat Returns

matreturns@chakraartanddesign.com


Fine Art Returns

fineartreturns@chakraartanddesign.com


Return Policy

YOGA MATS:

Yoga mats are manufactured from flexible materials and can break under normal wear and tear. Yoga mats are not warranted and cannot be guaranteed.

Chakra Art and Design, LLC will refund or exchange yoga mats under the following circumstances only:

•       Our Return Policy lasts 14 days from the date of purchase.  If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

•       If you need to return or exchange an item, please email us first at matreturns@chakraartanddesign.com first and we will then instruct you to send your item to: P.O. Box 12535, Wilmington North Carolina USA 28405.

•       To be eligible for a return or exchange, your item must be unused and in the same condition that you received it.  It must be returned in the original packaging with all tags and documentation enclosed.

•       To complete your return or exchange you must also include the receipt and/or proof of purchase.

•       A refund or exchange may only be granted where after the inspection of the returned item, it is determined that the yoga mat is defective in either composition or printing.

•       A request for exchange made during the Return Policy period for the reason of a desire to change replace your mat with a different Chakra Art and Design yoga mat design can be made, however further shipping charges such as those for the return and new shipment will be incurred by the purchaser.

 

Refunds/Exchanges:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, we will inform you in the email of your option to exchange the item for a new yoga mat or receive a refund.  If you choose to refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Partial Refunds:

Any item that is returned not in its original condition, that is used, damaged or missing parts, or any item that is returned more than 30 days after delivery, may be subject to a partial refund at our discretion.  All such items may also be subject to a 20% restocking fee.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at matreturns@chakraartanddesign.com .

Sale items:

Certain sale items cannot be refunded and will be marked accordingly on the website prior to checkout and purchase.

Gift Purchases:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will be notified about about your return.

Shipping Return Address:

Please contact us PRIOR to initiating any return. All returns should be posted to:

P.O. Box 12535, Wilmington, North Carolina USA 28405.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


FINE ART:

Chakra Art & Design is committed to quality products and your satisfaction is 100% guaranteed.

If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a replacement or full refund for the sales price paid for the product. Shipping charges will not be refunded. Product must be in fully re-saleable condition and without any wear or damage. 

Likewise, if your order arrives in damaged condition, you may return it within 30 days of receipt and receive a replacement or full refund for the sales price paid for the product. Shipping charges will not be refunded.

Please pack any returned order in the original tube or box provided and include the completed Return Instructions form which is located on the back of the Packing List included with your order. Please specify the reason for the return, and what action you would like us to take: Free Replacement or Refund.

We encourage you to return your item via a trackable method. We cannot be responsible for lost or errant attempts to return product.

 

Shipping Return Address:

Please contact us PRIOR to initiating any return. All returns should be posted to:

P.O. Box 12535, Wilmington, NC USA 28405.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

Proprietary Notice

Copyright and Trademark 2016 Chakra Art and Design, LLC ("CAD"). Any material displayed on and/or made available through the Website, including, without limitation, material in the form of text, photographs, paintings, drawings or other graphic representation and/or material provided by suppliers, sponsors, or third-party advertisers is protected by copyrights, trademarks,or other proprietary rights and laws. Except as expressly authorized by CAD herein, you agree not to copy, modify, distribute, reverse engineer, or create derivative works in any way based on the Website or any material available through the Website.

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